Teller I

Summary

Accordia Bank is seeking a customer-focused Bank Teller to provide exceptional service while accurately processing transactions and supporting daily branch operations. This role is ideal for a detail-oriented professional who enjoys helping customers, maintaining accuracy in a fast-paced environment, and contributing to a positive community banking experience.

Responsibilities

• Greet and assist customers in a friendly, professional, and timely manner.

• Process customer transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing.

• Balance and maintain an accurate cash drawer in accordance with bank procedures.

• Educate customers on Bank products and services and identify opportunities to meet their financial needs.

• Respond to customer inquiries and escalate concerns when appropriate.

• Maintain compliance with bank policies, procedures, and applicable regulatory requirements.

• Identify and report suspicious activity in accordance with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) guidelines.

• Support overall branch operations and contribute to team goals and service standards.

• Understand and adhere to transaction authority limits as outlined in the Retail Limits Matrix.

• Maintain accurate transaction records and documentation.

Qualifications

• High school diploma or equivalent.

• Previous cash-handling experience.

• Strong customer service and relationship-building skills.

• Excellent verbal communication skills.

• Ability to accurately process transactions and maintain attention to detail.

• Strong organizational and problem-solving abilities.

• Ability to maintain professionalism, confidentiality, and integrity.

• Sound judgment and decision-making skills.

• Ability to work effectively as part of a team in a customer-focused environment.

Preferred Qualifications

• Previous banking, credit union, retail banking, or financial services experience.

• Experience working in a customer-facing role with cash-handling responsibilities.

• Familiarity with deposit products, banking operations, and regulatory compliance requirements.

• Knowledge of BSA/AML procedures and fraud prevention practices.