Ticketing Cashier

Ticketing Cashier

Job Description

Class/Group: Hourly/Non-Exempt, Group III or IV

Reports to: Ticketing /IT Manager

Pay Range: $17.13-$17.76/hr

Supervises:N/A

Status: Winter Seasonal, Full-Time or Part-Time

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CENTRAL PURPOSE: To enrich the lives of our community by providing joy and freedom through exploration

CORE VALUES: Seek first to help - Dedicated to results - Optimism in action - Solution seekers

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TICKET SALES JOB SUMMARY:

Ticket Sales staff provide efficient, friendly, and accurate service to all guests redeeming or purchasing lift tickets. This role ensures convenient access to the mountain through proper use of the resort’s point-of-sale (POS) system and strong attention to detail. Team members are expected to maintain a calm, helpful presence during busy times and contribute positively to the overall guest experience at Mission Ridge.

Qualifications

ESSENTIAL JOB RESPONSIBILITIES/DUTIES/TASKS:

• Sell lift tickets: Use the SnowCloud POS system to process all lift ticket transactions and redemptions.
• Perform daily procedures: Complete opening and closing duties each day, which will include outdoor tasks in winter weather.
• Work in all weather: Be prepared to work outside in varying winter conditions.
• Manage financial records: Accurately compile daily sales and revenue reports as required.
• Handle transactions: Accept and process cash, credit, or debit payments with accuracy.
• Take initiative: Proactively follow through on routine and special assignments.
• Stay calm under pressure: Maintain composure and professionalism during high-stress or high-volume periods.
• Be a team player: Work collaboratively and supportively with all coworkers and departments.

SKILLS REQUIRED:

• Communication skills: Must be able to interact with guests and coworkers clearly and effectively.
• Guest service focus: Strong interpersonal skills and the ability to provide friendly, welcoming service at all times.
• Positive attitude: A friendly demeanor and a consistent smile are key components of guest satisfaction.

EDUCATION/EXPERIENCE:

A high school diploma or GED is desired. At least one year of guest service experience or similar customer-facing role is preferred. Experience with Windows and Google Suite-based software for six months to one year is also preferred. Previous cash handling experience of one year or more is beneficial and will contribute to success in this position.

PHYSICAL DEMANDS:

This position requires the ability to remain seated or standing for extended periods while using a computer and handling transactions. Ticket Sales staff must also be able to occasionally step outdoors in inclement weather to support operations. Strong visual and auditory abilities are necessary for interacting with guests and completing point-of-sale tasks accurately.

WORK ENVIRONMENT:

Work takes place primarily indoors at ticket windows or sales counters, with occasional outdoor exposure in variable winter conditions. The work environment can be fast-paced and high-pressure during peak times. Staff will interact with a high volume of guests and must maintain a professional, composed demeanor. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL REQUIREMENTS:

Rarely (0–12%), Occasionally (12–33%), Frequently (34–66%), Regularly (67–100%)

Seeing: REGULAR

-Must be able to read reports and use computer

Hearing: REGULAR

-Must be able to hear well enough to communicate with coworkers.<