Trolley Adminstrator

JOB TITLE:Trolley Administrator

FLSA:                  Salaried Exempt (?)

DEPARTMENT:Trolley Administration

RESPONSIBLE TO: Director of Trolley Operations and Maintenance

PAYRATE:$75,000

JOB FUNCTIONS: Responsible for the day-to-day management of Trolley’s established quality

management systems; for developing and implementing new quality assurance processes where necessary

or expanding on existing processes and for actively supporting Trolley management to ensure that all

products, services, processes, procedures, and documentation meet Trolley's quality requirements.

Responsible for managing and delivering widely diverse projects of varying size and complexity. Identifies,

leads, and manages high priority strategic initiatives that cross organizational lines and have MATA-wide

impact. This position advises and consults with District staff and leaders to develop and advance

organizational strategic initiatives that ensure continuous improvement toward the Trolley Department

long-term goals.

Collects, analyzes, documents and communicates performance measure results internally. Conducts root

cause analysis, drafts recommendations for managers and prepares visualizations that clarify results.

Facilitates business plan, manages development at the department and office level and interacts regularly

with managers to inform about internal performance measurement reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. General Quality Management: In addition to the duties specified below, manage the day-to-day implementation of the quality assurance processes established by the Trolley Quality Assurance and Quality Control (QAQC) Plan; support the Safety and Security Officer Rail (SSOR), Director of Trolley Operations and Maintenance (DTOM), and other MTM staff in the implementation of quality processes under their purview; develop, expand, implement, and monitor processes for ensuring rail operations and maintenance quality; act as an ambassador for quality, compliance, and continual improvement.
2. Document Control: Document review and development of SOPs, programs and policies. Maintain Trolley’s document control system according to internal procedures and regulatory requirements; ensure the accuracy and integrity of controlled documents through proper versioning, storage, and distribution; and monitor the flow and storage of forms and other records pertaining to rail operations and maintenance.
3. Audit Support: Assist the Safety Department with internal and regulatory audits; at the request of the Safety Department, conduct interviews, review documents and records, produce checklists, reports, or other materials, and communicate with regulators as needed.
4. QAQC Support for Rail Capital Projects: In cooperation with the Safety Department, other agency personnel, vendors/contractors, and project managers, support the implementation of a documented quality system for rail capital projects according to Trolley’s QAQC Plan, as well as other agency, regulatory, or project requirements; maintain complete and accurate records of all required quality documentation; as necessary and appropriate, assist in the development and monitoring of quality processes throughout the life of the project.

1. Configuration Management: Facilitate change control processes according to Trolley configuration management policies; support the Safety Department as needed