Valet - Birdwood Mansion

Description

The Valet is responsible for the overall guest’s satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling delivery, storing of guest’s luggage, communication of information and requests.

The Assistant Host Valet maintains all the Dining environment and equipment clean and tidy, assists guests when they have questions, anticipates guests’ needs and addresses them accordingly.

The valet contributes to the household in providing running food and beverages, bussing, errands, valet, door, porter and Mansion pool attendant services.

Major responsibilities

• Introduce self and respond to requests in a friendly and courteous manner.
• Be attentive to the needs of all guests in the function room and provide them with dependable, punctual and enthusiastic service.
• Arrive on schedule following proper payroll and uniform procedures.
• Retrieves completed food and beverage orders from kitchen or bar; confirms accuracy of order and delivers to guests with appropriate condiments.
• When serving beverages, it abides by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Responsible for cleaning bar, setting up and breaking down the bar and service stations.
• Replenishes beverages as necessary and checks with guests for overall satisfaction.
• Make sure that all silver and glasses are wiped and spotless.
• Ensure to have a clean, neat and organized work area
• Assists Host Valet Set-up and breakdown a bar or beverage station in a timely manner.
• Minimize breakage.
• Assists Host Valet for Set-up, service and breakdown any wine, beverage or coffee station.
• Respond properly in any hotel emergency or safety situation. Also provide instructions and guidance and employee safety in fire or other emergency situations.

Requirements

• Be a self-motivator and motivator of others.
• Meticulous and attention to detail.
• Able to communicate written and spoken English. Excellent overall communication skills
• Assistant Host Valet
• Ability to handle multi tasks at one time.
• High standards of personal grooming.
• Strong desire excellent guest service.
• The ability to work well in a team environment.
• Able to stand for extended periods of time.
• Able to lift and carry objects of at least 30-50 lbs.
• Readiness to work a flexible schedule and holidays.