Vice President, Support Services

Position Summary: The Vice President of Support Services is responsible for the strategic leadership, operational oversight, and regulatory compliance of all support service functions throughout the organization. This executive leadership role oversees Facilities Management, Plant Operations, Environmental Services, Biomedical Engineering, Emergency Preparedness, Safety, and Building Security operations to ensure a safe, efficient, compliant, and patient-centered environment of care. The Vice President of Support Services serves as the organization’s Safety Officer and works collaboratively with executive leadership, clinical departments, regulatory agencies, contractors, and external partners to maintain operational excellence and compliance with all federal, state, and accreditation standards. The role is responsible for developing and implementing departmental goals, operational and capital budgets, preventative maintenance programs, infrastructure planning, and emergency management initiatives. This position reports directly to the Chief Administrative Officer and works closely with hospital leadership, Stony Brook University Hospital Facilities Management, and construction teams.

Job Duties & Essential Functions:

Leadership and Strategic Oversight

• Provides executive leadership and operational oversight for Facilities Management, Plant Operations, Environmental Services, Biomedical Engineering, Safety, Emergency Preparedness, and Building Security.
• Develops departmental strategic plans, operational objectives, and performance improvement initiatives aligned with organizational goals.
• Leads and fosters a culture of safety, accountability, professionalism, teamwork, and customer service excellence.
• Mentors, coaches, and develops management staff and departmental personnel.
• Establishes departmental policies, procedures, and operational standards.
• Oversees staffing models, scheduling, workload distribution, and succession planning initiatives.
• Conducts performance evaluations and supports employee engagement and professional development.

Facilities Operations and Maintenance

• Directs the maintenance, repair, and operation of all hospital buildings, grounds, utilities, and infrastructure systems including HVAC, electrical, plumbing, mechanical, and life safety systems.
• Oversees preventative maintenance programs and ensures timely completion of work orders and repair activities.
• Coordinates construction, renovation, and infrastructure improvement projects.
• Maintains inventory and operational readiness of maintenance equipment, tools, and supplies.
• Ensures efficient and cost-effective facility operations with a focus on energy management and sustainability.
• Oversees vendor selection processes including RFP development, bid review, contract negotiations, and vendor performance management.

Safety, Security, and Emergency Preparedness

• Serves as the organization’s Safety Officer and chairs or leads the Physical Environment Committee.
• Oversees hospital-wide safety programs, including fire safety, occupational safety, accident prevention, and Interim Life Safety Measures (ILSM).
• Provides executive oversight for building security operations, including access control systems, visitor management, security screening processes, surveillance systems, and coordination of security personnel and contracted security services.
• Collaborates with leadership and external agencies regarding emergency preparedness, disaster response planning, and active shooter preparedness initiatives.
• Ensures all safety and security programs comply with organizational standards and regulatory requirements.
• Leads risk mitigation strategies related to the environment of care and physical plant operations.

Regulatory Compliance

• Ensures compliance with all applicable federal, state, and local regulations and accreditation standards including The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS), Occupational Safety and Health Administration (OSHA), New York State Department of Health (NYSDOH), and local fire and building codes.
• Establishes work permitting standards and contractor compliance processes.
• Coordinates regulatory surveys, inspections, audits, and corrective action plans.
• Maintains documentation and reporting related to safety, facilities, and environmental compliance.

Financial and Administrative Management