Voice AI & CRM Automation Developer
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Key details
- Location
- Remote
- Work style
- Remote
- Level
- Mid level
- Job type
- Contract
- Experience
- 2–5 yrs
- Function
- Software engineering
- Focus area
- AI / ML
- Posted
- 1w ago
Skills
ai agentsauthenticationcrmcustomer servicejavascriptjsonlead qualificationllmnode.jsoauthopenaioutbound callingprompt engineeringrestroofingscriptingtroubleshootingtwiliotypescript
About the role
Build your career with SMA Support Services!
We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.
We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.
Ready to grow your career in a supportive, international environment? Join us—apply today!
We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.
We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.
Ready to grow your career in a supportive, international environment? Join us—apply today!
Qualifications
- 2+ years of experience working with GoHighLevel, CRM automation, conversational AI, or related automation platforms.
- Hands-on experience configuring GoHighLevel workflows, triggers, pipelines, calendars, opportunities, custom fields, and CRM automations.
- Experience building or managing Voice AI, conversational AI, AI calling agents, or automated phone systems.
- Strong understanding of prompt engineering and conversational flow design, including qualification logic, objection handling, fallback responses, and human escalation.
- Experience working with REST APIs, webhooks, JSON, OAuth/API authentication, and third-party integrations.
- Familiarity with automation platforms such as Zapier, Make, or n8n.
- Working knowledge of Twilio, LeadConnector, SIP/VoIP, or cloud telephony concepts is highly preferred.
- Experience integrating AI services such as OpenAI or similar LLM-based platforms is an advantage.
- Ability to analyze call transcripts, conversion metrics, and workflow performance to continuously improve Voice AI effectiveness.
- Strong troubleshooting skills with the ability to diagnose issues across GHL, APIs, workflows, telephony, and external systems.
- Basic knowledge of JavaScript/TypeScript, Node.js, or another scripting language is highly preferred for custom integrations and advanced automation.
- Strong documentation, communication, and problem-solving skills.
- Ability to work independently, manage multiple automation initiatives, and translate business processes into reliable technical solutions.
- Having a portfolio in GHL/Voice AI is a plus.
Primary Task
- Design, build, configure, and maintain Voice AI solutions within GoHighLevel (GHL) or AI Voice Platform for inbound and outbound calling workflows.
- Develop conversational AI agents capable of handling lead qualification, appointment setting, follow-ups, customer inquiries, call routing, and reactivation campaigns, etc.
- Create and optimize AI prompts, conversation flows, objection-handling logic, qualification criteria, and escalation paths to ensure natural and effective customer interactions.
- Configure and maintain GHL Workflows, Automations, Triggers, Pipelines, Opportunities, Calendars, Forms, Custom Fields, and CRM integrations supporting Voice AI operations.
- Integrate GHL with external platforms and services through APIs, webhooks, Zapier, Make, n8n, and custom integrations when required.
- Manage telephony configurations, including phone numbers, call routing, inbound/outbound calling, forwarding, voicemail handling, and related Twilio/LeadConnector services.
- Build automated workflows that update CRM records based on call outcomes, including disposition, lead status, appointment status, notes, tags, and follow-up activities.
- Integrate Voice AI with internal and external systems to ensure accurate transfer of lead, customer, appointment, and call data.
- Develop reporting and monitoring solutions for key Voice AI metrics such as call volume, answer rate, appointment conversion rate, qualification rate, transfer rate, call duration, outcomes, and cost per call.
- Review call transcripts and recordings to identify opportunities to improve AI responses, latency, conversational accuracy, objection handling, and conversion performance.
- Troubleshoot Voice AI, workflow, API, webhook, CRM synchronization, and telephony issues.
- Implement safeguards for data pri
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