WMN Customer Service Representative

WILBERT INC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Throughout all these interactions, Customer Service Representatives must maintain a high level of professionalism, establish a positive rapport with each individual and present the organization in the best light possible.

Role and Responsibilities

·         Schedule orders, including resolving purchase order discrepancies and communicating changes.

·         Implement changes to sales orders.

·         Maintain daily backlog metrics based on customer orders

·         Communicate and escalate any potential impact to the customer

·         Review engineering change notices (ECNs) on orders in process and notify the customer.

·         Review product returns for quality assurance, communicate with the customer, and create a replacement order, if necessary.

·         Communicate with the customer during the placement and acceptance of the order.

·         Attend Plant Intelligence meetings as required.

·         Ensure adherence to WPS Operational Excellence Manual and all associated policies and processes

·         Observe all established safety rules and regulations and maintain work area in a neat and orderly condition

Qualifications and Education Requirements

• Associate’s degree or equivalent experience in customer service or related field preferred
• Experience in the plastics industry preferred

·         All required WilbertU Courses based on job title

Preferred Skills

·         Strong written communication skills including ability to write routine reports and correspondence

·         Strong verbal communication skills including speaking before groups of customers or employees

·         Strong phone contact handling skills and active listening skills

·         Proven customer support experience and ability to remain professional and courteous with customers at all times

·         Above average proficiency in office systems software – word processing, spreadsheets, database

·         Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume using basic algebra and geometry.

·         Proficient data mining capabilities

·         Ability to read and interpret documents and instructions furnished in written, oral, diagram, or schedule format.

·         Strong problem-solving skills including the ability to define problems, collect data, establish facts, and draw conclusions.

·         Ability to work independently or within a group setting

Pay Range:

56,000.00 - 84,000.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.