WordPress Operations & Support Specialist
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Key details
- Location
- Malta
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
PLAYERSBEST is an online lead generation company that creates quality leads in highly competitive verticals, such as iGaming, Financials, Health and Communications. We focus on building high-end websites with quality content that let customers make an informed decision about the product they’re about to buy or sign-up to. We pride ourselves on adopting a customer-focused approach to quality and usability.
About the Role
We are looking for a WordPress Operations & Support Specialist with strong practical WordPress knowledge to support our Product Owners, editors and other internal teams.
This is not a developer role. You will help with WordPress troubleshooting, website configuration and more advanced operational tasks where attention to detail and a good understanding of WordPress are essential.
What you'll do
- Provide internal support and guidance on WordPress features, solutions and configurations.
- Troubleshoot WordPress setup and configuration issues.
- Execute tasks such as batch URL changes, link updates and other large-scale website changes.
- Configure WordPress sites, plugins and settings according to requirements.
- Set up new websites and demo environments.
- Work with Product Owners and stakeholders to understand requirements and execute tasks accurately.
- Identify errors or issues and escalate more technical problems when needed.
What we're looking for
- Strong hands-on WordPress experience and understanding of how WordPress sites work.
- No development experience required, but technical understanding is important.
- Highly detail-oriented and conscientious when making website changes.
- Good troubleshooting and problem-solving skills.
- Able to explain technical concepts clearly to non-technical users.
- Comfortable working independently and taking ownership of tasks.
- Experience with plugins, site configuration, migrations or URL management is a plus.
What we offer
- Flexibility: Remote working environment, or the opportunity to join us at our office in Malta.
- Career Advancement: Work alongside driven colleagues in a business on a strong upward trajectory that rewards entrepreneurial thinking and ambition.
- Competitive Compensation: Competitive compensation packages with opportunities for performance-based incentives.
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