Workplace and IPB Solutions Control Manager

Join a team that helps protect clients and the firm by strengthening the control environment where the business is evolving quickly. You’ll partner closely with senior stakeholders to identify risks early, improve processes, and drive practical solutions. This role offers broad exposure across products, operations, and strategic initiatives while helping teams deliver safely and sustainably.

Job summary

As a Control Manager - Vice President in the Workplace Solutions and International Private Bank Solutions Control Management team, you help design, enhance, and monitor the risk and control framework that supports business growth. You partner with stakeholders to identify operational risks, strengthen controls, and support remediation from root cause through sustainable closure. You communicate clearly, influence effectively, and help build a strong culture of risk awareness and continuous improvement.

Job responsibilities

• Develop, enhance, and monitor the risk and control framework and enable strategic initiatives through risk and control design expertise
• Advise and influence senior leaders on key decisions and major risk and control initiatives
• Perform walkthroughs, support process mapping, identify risks, design controls, and test control effectiveness
• Assess whether operational practices comply with relevant risk standards, policies, and regulations through ongoing monitoring and evaluation
• Lead end-to-end issue and action plan management, including root cause analysis, action planning, milestone tracking, and closure validation
• Identify meaningful metrics to assess the health of the operational risk and control environment
• Manage risk and control projects and initiatives (e.g., awareness programs, risk events, and trainings)
• Develop enhanced reporting and automation for controls and present findings and recommendations to stakeholders
• Present regular updates to senior stakeholders on the risk, control, and issue/action plan portfolio
• Maintain strong engagement and collaboration across local, regional, and global stakeholders
• Mentor and develop junior team members formally and informally

Required qualifications, capabilities, and skills

• Bachelor’s degree or equivalent in Business Administration, Finance, Economics, Accounting, or a related field
• Experience in financial services, process improvement, and/or operational risk management
• Demonstrated control and risk management mindset, including ability to identify control gaps and escalate issues appropriately
• Ability to influence stakeholders to deliver high-quality, timely outcomes
• Consultative approach with ability to understand, anticipate, and address business partner needs
• Critical thinking skills with a continuous improvement orientation
• Strong written and verbal communication skills, with strong organizational skills

Preferred qualifications, capabilities and skills

• Experience with banking, private banking, wealth management, and/or asset management processes, regulations, and associated risks (e.g., client onboarding and maintenance, anti-money laundering, and know your customer)
• Experience in a regulatory environment and/or internal or external audit and/or compliance
• Familiarity with internal control concepts, including the three lines of defense model
• Experience with issue management governance and execution at a large financial institution