ASL Scheduling Coordinator

Description

ASL Scheduling Coordinator

Own Your Impact. At Propio, we don't believe careers happen to people. We believe people create them.

Here, you're trusted to make decisions, challenge assumptions, drive innovation, and shape outcomes. Your success is not limited by hierarchy or tenure. It's fueled by your ambition, your curiosity, and your willingness to own your impact. If you're looking for a role where you can simply maintain the status quo, this probably isn't it, but if you're looking for a place where your ideas matter, your growth is accelerated, and your work creates meaningful impact across the world, we'd love to talk.

Why Propio?

Every day, communication changes lives. A patient receives care they otherwise couldn't access. A family gains critical information. A business connects with a customer. A community becomes more inclusive. These moments happen because barriers are removed. And behind those moments are Propio team members who show up every day to solve problems, innovate, and build the future. This isn't just work. This is world impact.

As an ASL Scheduling Coordinator, you'll have the opportunity to make a meaningful contribution to the continued growth and transformation of Propio.

You'll be empowered to:

• Take ownership of important initiatives and outcomes.
• Drive meaningful business results.
• Influence decisions and contribute new ideas.
• Partner with talented, high-performing team members.
• Challenge yourself through continuous learning and growth.
• Help shape the future of a rapidly growing organization.

What You'll Own

The Scheduling Coordinator will support the Operations Team by focusing on scheduling interpreters across multiple lines of business and working closely with both clients and interpreters to ensure high levels of client satisfaction, interpreter engagement, and operational efficiency.

In this fast-paced environment, the Scheduling Coordinator will be responsible for answering phone calls from clients and interpreters, creating appointments on demand, and actively working to fill as many service requests as possible. This includes communicating with interpreters through various methods (phone, email, messaging platforms, etc.) to ensure timely and effective scheduling.

• Work with clients to schedule On-site and Pre-Scheduled Video (VRI) Interpreter appointments to fulfill our clients’ needs and expectations.
• Manage urgent needs by accessing Propio’s database of Interpreters to solve last-minute requests by the client.
• Track and audit schedules and timesheets for the interpreters that service our clients and our community.
• Work collaboratively with other departments within the organization to ensure continuity and consistency in delivering the client experience.
• Support Interpreters by projecting a positive personality, create events and programs to increase Interpreter engagement and satisfaction.
• Ensure documentation required for Interpreters and Clients are handled securely and with confidentiality.
• Other duties as assigned.

What Makes Someone Successful Here

The most successful people at Propio aren't necessarily the ones with the longest resumes. They're the people who:

• Take ownership instead of waiting for direction.
• Embrace challenges as opportunities to grow.
• Continuously seek better ways of working.
• Turn ideas into action.
• Hold themselves and others accountable to high standards.
• Are driven by making a measurable impact.

Requirements

What You'll Bring

Required Qualifications

• 2+ years relevant customer service experience
• Ability to be resourceful, take ownership, be motivated, and have great attention to detail
• Excellent written and verbal communication skills
• Outstanding customer service and professional behavior
• Intermediate level experience using Microsoft Suite Products (Excel, Word, Outlook, etc.)
• Experience scheduling in multiple web-conferencing platforms (Teams, Zoom, WebEx etc.)
• Ability to manage confidential and sensitive information
• Ability to work both independently and within a team to meet deadlines
• Ability to multi-task and still give strict attention to detail in a rapidly changing environment
• Strong organizational skills
• Must have strong typing skills (specifically accuracy)
• Adaptability - Able to deal with frequent change, delays and/or unexpected events

Even if your experience doesn't perfectly match every qualification, we encourage you to apply. We're looking for potential, drive, and a commitment to growth as much as experience.

What You'll Gain

Own Your Growth: We invest in people who invest in themselves. You'll have opportunities to learn, develop, and expand your capabilities while building a meaningful career.

Own Your Impact: You'll see the connection between your work and our success. We believe great people deserve the opportunity to make a real difference.

Own Your Innovation: The best ideas can come from anywhere. We encourage curiosity, creativity, and challenging the way things have always been done.

Own Your Success: Whether you're building expertise, pursuing leadership opportunities, or expanding your career path, we'll give you room to grow and the support to get there.

At Propio, your work doesn't just move a company forward. It helps connect people, communities, and opportunities across the world. Ready to Build Something Bigger? Apply today and discover what happens when you own your success.