Assistant Manager/ Duty Manager – Front Office
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Key details
- Location
- China
- Work style
- Onsite
- Level
- Senior
- Experience
- 5–8 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 1mo ago
About the role
- Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
- Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
- Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
- Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
- Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
- Conduct development and performance reviews, identifying key personnel for further development and structured career path
- Perform adhoc job tasks assigned by the hotel management
- Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
- Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
- Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
- Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
- Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
- Conduct development and performance reviews, identifying key personnel for further development and structured career path
- Perform adhoc job tasks assigned by the hotel management
- Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
- Familiar with Opera Cloud System
- Excellent command of spoken English and Putonghua
- Good training skills and communications skills
- Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry
- Familiar with Opera Cloud System
- Excellent command of spoken English and Putonghua
- Good training skills and communications skills
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