Attendance Supervisor

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Attendance Supervisor is responsible for monitoring and managing employee attendance, punctuality, call-offs, absences, and staffing coverage to support safe and efficient airport operations. This position serves as a key link between employees, supervisors, scheduling, and station leadership to ensure staffing levels meet operational requirements.

What you will be doing

• Monitor daily employee attendance, tardiness, call-offs, no-shows, early departures, and other attendance-related issues.
• Maintain accurate and timely attendance records in the company's scheduling, timekeeping, and/or HR systems.
• Monitor staffing levels and identify potential coverage gaps before they affect airport operations.
• Communicate daily staffing shortages and attendance concerns to Operations and Station Management.
• Coordinate with supervisors to identify available employees for coverage when staffing shortages occur.

• Respond to employee call-offs and document attendance-related communications in accordance with company procedures.
• Review attendance patterns and identify recurring issues, trends, and potential operational risks.
• Ensure attendance policies are applied consistently and fairly across employees and shifts.
• Partner with supervisors and managers regarding attendance counseling, corrective action, and documentation.
• Prepare attendance reports and provide leadership with information regarding absenteeism, tardiness, overtime, and staffing trends.
• Maintain confidentiality of employee information and attendance records.
• Ensure attendance practices comply with company policies and applicable employment requirements.
• Assist with workforce scheduling and staffing adjustments during periods of high passenger volume, irregular operations, weather events, or other operational disruptions.
• Support new-hire attendance expectations during onboarding and initial employment periods.
• Communicate attendance expectations clearly and professionally to employees.
• Work closely with Operations, Human Resources, Scheduling, and other departments to resolve attendance-related concerns.
• Escalate significant attendance or staffing issues to appropriate leadership in a timely manner.
• Supporting last-minute coverage needs caused by employee call-offs or delays.
• Assisting leadership during weather-related disruptions and irregular operations.
• Coordinating staffing information between shifts.
• Identifying positions where understaffing could affect service levels, safety, or contractual requirements.
• Perform other duties as assigned.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be 18 years of age or older
• Must have reliable transportation
• High School Diploma or GED
• High school diploma or equivalent.
• 1 year of experience in attendance management, scheduling, workforce coordination, operations, human resources, or a related field.
• 1 year of experience as a supervisor or lead
• Strong organizational and recordkeeping skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong verbal and written communication skills.
• Ability to handle confidential employee information appropriately.
• Proficiency with Microsoft Office, particularly Excel and Outlook.