Client Success Manager - Client Growth

Description

Client Success Manager - Client Growth

Own Your Impact. At Propio, we don't believe careers happen to people. We believe people create them.

Here, you're trusted to make decisions, challenge assumptions, drive innovation, and shape outcomes. Your success is not limited by hierarchy or tenure. It's fueled by your ambition, your curiosity, and your willingness to own your impact. If you're looking for a role where you can simply maintain the status quo, this probably isn't it, but if you're looking for a place where your ideas matter, your growth is accelerated, and your work creates meaningful impact across the world, we'd love to talk.

Why Propio?

Every day, communication changes lives. A patient receives care they otherwise couldn't access. A family gains critical information. A business connects with a customer. A community becomes more inclusive. These moments happen because barriers are removed. And behind those moments are Propio team members who show up every day to solve problems, innovate, and build the future. This isn't just work. This is world impact.

As a Client Success Manager - Client Growth, you'll have the opportunity to make a meaningful contribution to the continued growth and transformation of Propio.

You'll be empowered to:

• Take ownership of important initiatives and outcomes.
• Drive meaningful business results.
• Influence decisions and contribute new ideas.
• Partner with talented, high-performing team members.
• Challenge yourself through continuous learning and growth.
• Help shape the future of a rapidly growing organization.

What You'll Own

The Client Success Manager- Client Growth will be responsible for managing and growing a portfolio of accounts, with a primary focus on sales-based expansion (50%), client retention (30%), and client operational support (20%). In this client-facing, revenue-oriented role, you will own strategic account growth by building trusted relationships, identifying sales opportunities, developing account expansion strategies, and driving upsell and cross-sell activity across existing client accounts. You’ll be expected to prospect within current client organizations, uncover new stakeholders and buying centers, position Propio’s solutions to solve client challenges, and contribute directly to measurable revenue growth, pipeline development, and long-term client value.

This role is located in our Overland Park, KS office and may require travel up to 20%.

• Serve as the strategic point of contact for a portfolio of clients, building relationships, understanding business needs, and positioning Propio solutions to support client objectives.
• Develop and execute account plans to increase revenue, expand service adoption, and identify opportunities across departments, locations, service lines, and stakeholders.
• Identify, qualify, and advance expansion opportunities through upselling, cross-selling, and prospecting within existing client organizations.
• Manage client projects, contracts, renewals, negotiations, and cross-functional initiatives to ensure service excellence, operational alignment, and favorable outcomes.
• Track opportunities, sales activity, revenue impact, and client communications in CRM systems such as Salesforce, maintaining accurate account and pipeline visibility.
• Resolve client inquiries and concerns related to billing, interpreting services, and quality while maintaining strong client relationships.
• Represent Propio through client presentations, business reviews, training, and other internal or external initiatives, while supporting the development of Client Success Administrators.
• Perform other responsibilities and duties as assigned.

What Makes Someone Successful Here

The most successful people at Propio aren't necessarily the ones with the longest resumes. They're the people who:

• Take ownership instead of waiting for direction.
• Embrace challenges as opportunities to grow.
• Continuously seek better ways of working.
• Turn ideas into action.
• Hold themselves and others accountable to high standards.
• Are driven by making a measurable impact.

Requirements

What You'll Bring

Required Qualifications

• Bachelor’s Degree or equivalent work experience
• 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business
• Demonstrated success growing existing accounts, prospecting within client organizations, building pipeline, and meeting or contributing to revenue targets through upselling, cross-selling, and consultative selling
• Comfortable managing sales activity in a CRM, maintaining accurate opportunity records, and using account data to prioritize revenue-generating actions
• Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset
• Proven ability to analyze data and deliver insights that drive client action and satisfaction
• Proficiency of Microsoft Office Suite – Outlook, Word, Excel, Access, PowerPoint
• Strong organizational skills and ability to manage multiple priorities with attention to detail
• Ability to work both independently and within a team to meet deadlines
• A self-starter who thrives in a fast-paced team-oriented environment

Preferred Qualifications

• Salesforce and Power BI experience

Even if your experience doesn't perfectly match every qualification, we encourage you to apply. We're looking for potential, drive, and a commitment to growth as much as experience.

What You'll Gain

Own Your Growth: We invest in people who invest in themselves. You'll have opportunities to learn, develop, and expand your capabilities while building a meaningful career.

Own Your Impact: You'll see the connection between your work and our success. We believe great people deserve the opportunity to make a real difference.

Own Your Innovation: The best ideas can come from anywhere. We encourage curiosity, creativity, and challenging the way things have always been done.

Own Your Success: Whether you're building expertise, pursuing leadership opportunities, or expanding your career path, we'll give you room to grow and the support to get there.

At Propio, your work doesn't just move a company forward. It helps connect people, communities, and opportunities across the world. Ready to Build Something Bigger? Apply today and discover what happens when you own your success.