Clinic Service Representative

Job Description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative- Day Shift

About the Department

Our clinic services team plays a vital role in ensuring seamless patient experiences across our healthcare network. Working here means being part of a dynamic environment where you'll contribute to the operational excellence of our clinics, supporting both patients and medical staff in a fast-paced, collaborative setting.

Role Overview

As a Clinic Service Representative, you'll be the first point of contact for patients, ensuring smooth registration, check-in, and check-out processes. Your role is critical in maintaining accurate patient records, verifying insurance, and facilitating financial discussions, all while providing exceptional customer service in a clinic setting.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Demonstrated ability to work with detailed information and multitask effectively.
• Strong interpersonal skills for interactions with diverse populations.
• Basic computer skills, including navigating software, email, and logging in/out of systems.

Preferred Qualifications

• Familiarity with a clinic environment.

What We Offer

At Henry Ford Health, you'll grow your career alongside a supportive team, engage in mission-driven work, and access continuous learning opportunities in a collaborative environment.

Join Our Team

Ready to make a difference? Apply now and be part of our dedicated team at Henry Ford Health!

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.