Customer Service Representative

We are seeking a Customer Service Representative to assist the Customer Care team with entering orders, answering emails, etc. as needed. The ideal individual will be a self-starter, problem-solver, and exceptional communicator.

Key Responsibilities:

• Handle incoming and/or outgoing customer service-related emails with expedience and proficiency within the company standard when applicable
• Enter standard non-credit card, warranty, sample and contract orders and credits with accuracy, expedience, and proficiency within the company standard when applicable
• Close out service calls when applicable
• Complete installation calls for service when applicable
• Complete all assignments within established time frames or as set forth by company standard
• Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable
• Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction
• Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction
• Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team
• Meet or exceed individual, department and company goals

Requirements

• High school diploma or GED
• 2+ years customer service experience or comparable experience
• Ability to work in a team environment (multiple people working towards same/similar goal)
• Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office
• Strong verbal skills and written communication skills
• Demonstrate professionalism and dependability
• Ability to multi-task and prioritize work
• Ability to work independently and with little supervision
• Working knowledge of user systems, preferably SAP

Benefits

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room