Customer Service Representative

Description

Customer Service RepresentativeMarion, IA • Full-Time • Monday–Friday, 8:00 AM–5:00 PM • On-Site

Join a family-owned business that treats you like family.

We're a family-owned commercial foodservice wholesaler, and we're looking for a Customer Service Representative who takes pride in solving problems and taking care of people. If you love talking to customers, staying organized, and being part of a close-knit team that actually values your time outside of work, we want to meet you.

Why You'll Love Working Here

? Predictable Monday–Friday schedule — no nights, no weekends, no on-call

? Family-owned culture where you're known by name, not a number

? Stable, steady work with a respected local wholesaler

? A team that supports each other and actually likes coming to work

What You'll Do

? Be the friendly voice customers count on — by phone, email, and live chat

? Track down shipments and work directly with carriers to solve delivery issues

? Process returns and orders accurately, including web and small accounts

? Handle specialized orders for school districts and education agencies

? Support the Account Management team as new needs come up

What We're Looking For

? 1–3 years of customer service, logistics, or account support experience

? A dependable, detail-oriented pro who's comfortable with a fast-moving day

? Comfortable with CRM tools (Salesforce), carrier tracking, and order-entry systems

? High school diploma or GED

? Valid driver's license, reliable vehicle, and current insurance

Ready to Join the Family?

Apply today and bring your customer service skills to a company that will value you.