Embedded Program Manager

Do work that matters.      

At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.  

Our core values drive us in our important mission of keeping people safe & informed:     

• We’re humans not robots   
• Customers always come first   
• We work better together   
• Simplicity is our strength   
• Our reputation is priceless   
• Hard work pays off          

The Embedded Program Manager provides dedicated operational support for Walmart's emergency mass notification platform (AlertMedia). This role partners closely with Walmart's Emergency Communications Team and Global Security Operations Center (GSOC) to maintain platform health, support restricted and full administrators, resolve technical issues, and ensure the platform is configured to support emergency operations. 

While the Walmart Senior Manager owns the overall program strategy, governance, and roadmap, this position is responsible for the tactical execution and day-to-day upkeep of the platform and serves as AlertMedia's embedded strategic partner for platform governance. 

What you get to do every day:    

Administer Walmart's Emergency Communications Platform 

• Serve as the primary day-to-day system administrator for Walmart's AlertMedia platform.
• Manage users, permissions, groups, templates, and platform configurations.
• Validate user data and organizational structures.
• Support platform configuration changes and feature enhancements. 

Maintain Platform Readiness 

• Monitor platform health and proactively identify operational issues.
• Conduct routine system health checks and administrative audits.
• Ensure the platform remains ready to support emergency activations.
• Validate existing and new associate data in the platform. 

Provide Technical Support 

• Troubleshoot platform issues for Walmart administrators and business users.
• Resolve user access, configuration, and notification delivery issues.
• Coordinate with AlertMedia Support and Engineering to resolve complex technical issues.
• Document issues, resolutions, and recommended improvements. 

Train & Enable Administrators 

• Deliver onboarding and refresher training for platform administrators.
• Develop and maintain job aids, SOPs, and training documentation.
• Provide guidance on platform administration and best practices.
• Support notification exercises and administrator readiness. 

Support Continuous Improvement 

• Identify opportunities to improve platform performance and user experience.
• Assist with testing new features, validating platform enhancements, and deploying new integrations.
• Support operational readiness and KPI reporting.
• Support initiatives to import targeted associate data globally. 

Partner with Walmart