EMEA Solutions & Services Leader

EMEA Solutions & Services Leader

Skillsoft is hiring an experienced Solutions & Services Senior Director to make an impact and drive ARR growth, improve retention, drive a great customer experience, and guide teams through change with clarity and pace. We are seeking a strong operator, coach, and change agent who can turn strategy into repeatable execution across the EMEA markets. 

The Solutions & Services Senior Director will have the opportunity to be a player/coach and deliver regional results and own the Customer Experience and growth engine for EMEA. Overseeing the regional Market Solutions Leaders and ensuring consistent, disciplined execution across the customer lifecycle to include presales, adoption, expansion and renewal. This role operates as an executive people leader, global practice owner, and partners closely with the EMEA VP of Sales as the region's primary Go To Market change leaders for the region sustaining team confidence, clarity, and pace through continued change. 

Key Responsibilities: 

Lead the Geographical Market Solutions Teams 

• Manage, coach, and develop the MSLs across the geography; set clear performance standards and accountability.
• Ensure Market Solutions Leaders (MSLs) execute the end-to-end customer solution lifecycle (Sale → Value → Expand → Renew) with MEDDPICC rigor and value-realization discipline.
• Build a high-performance, coaching-first culture aligned to Skillsoft's Enterprise Leadership Skills; build team capabilities systematically.
• Guarantee the MSL’s align Solutions Partners across markets to match opportunity size, complexity, and urgency. 

Coach Solutioning Capability and Lead Through Transformation  

• Coach MSLs and their teams on advanced solutioning - executive discovery and problem framing, solution architecture and design, value narrative and business case development, and platform and ecosystem expertise 
• Steer the team through an organization in transformation: guide teams through evolving roles, new operating models, and shifting customer expectations with clarity, confidence, and pace  
• Support MSLs in developing the CSM function as a strategic advisor capability - fluent in skills intelligence, data-led insight, executive engagement, and outcome-based partnership rather than reactive account management 
• Support the MSLs in developing Solution Partners as expert customer-facing advisors - deep in product and platform, disciplined in solution design methodology, and credible with C-suite buying committees 
• Drive adoption of AI-enabled workflows and tooling to expand strategic capacity and reduce administrative load  

Deliver Regional Revenue and Customer Outcomes 

• Co-own regional targets with the EMEA Geo Sales Leaders (AVP): ARR growth, retention, expansion, NPS, and platform conversion.
• Oversee regional performance management cadences to drive continuous improvement and results; escalate and resolve at-risk accounts; enable growth across accounts. 

Own the Regional Component – Shared / Channel Teams

• Define the charter and target operating model for regional shared/channel solution teams.
• Establish rules of engagement between shared CSM pools, MSLs, direct sales, and channel partners.
• Build channel enablement content and playbooks for solution positioning through partners.
• Design coverage tiers so tier-2/tier-3 customers receive scalable, high-quality solution support.
• Report on channel-sourced ARR and shared-team utilization to the Global Solutions Leader. 

Drive Cross-Regional Consistency 

• Serve as a member of the Global Solutions Management team alongside peer GMSLs, the Solutions IP Team lead, and the Program Manager.
• Responsible for ensuring global standards are applied in-region while allowing appropriate local tailoring for market realities.
• Share regional insights back into the global system — customer patterns, competitive intel, and