Field Service Engineer - Parcels

Job Title

Field Service Engineer - Parcels

Job Description

Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.

Position Summary

As a subsidiary of Toyota Industries (TICO), Vanderlande North America is experiencing rapid growth and extraordinary market demand. The Field Service Support Engineer (FSE) is a hybrid role within the Parcel Services team, based at Vanderlande’s North American headquarters in Marietta, Georgia. This position combines hands-on field service operations with advanced technical support and subject matter expertise to ensure high system uptime, customer satisfaction, and technical excellence across Vanderlande’s installed parcel systems.

The role is divided equally between field operations and technical support. Responsibilities include preventive, corrective, and emergency maintenance; supervision of small projects and customer launches; advanced troubleshooting; escalation support; technical training; and continuous improvement initiatives.

Overview

• Provide hands-on field service support and technical expertise for Vanderlande’s installed parcel systems across North America.
• Dedicate approximately 50% of the role to field operations, including preventive, corrective, and emergency maintenance, inspections, and customer launch activities.
• Dedicate approximately 50% of the role to technical support, including advanced troubleshooting, escalations, root cause analysis, and technical training.
• Promote system reliability, customer satisfaction, safety, and continuous improvement while supporting customers and internal teams from the Marietta, Georgia headquarters and customer sites.

Key Responsibilities

• Field Service and Customer Support: Perform scheduled preventive maintenance, system inspections, corrective maintenance, and emergency service calls. Diagnose and resolve electrical, mechanical, and controls-related issues within established service windows to restore system performance and operational continuity.
• Field Project Supervision: Supervise small Repair, Maintenance, and Retrofit (RMR) projects and customer launch activities. Coordinate on-site work, manage subcontractors and site safety, ensure quality and timely delivery, maintain service documentation, and build strong customer relationships.
• Technical Support and Subject Matter Expertise: Provide second- and third-line technical support for service desk escalations and customer cases. Lead or support complex troubleshooting and root cause analysis remotely or on-site, handle system optimization, upgrades, and modifications, and serve as a subject matter expert for parcel systems.
• Training and Continuous Improvement: Deliver technical training at the Marietta Innovation Center and customer facilities. Support service, engineering, and sales teams with technical expertise and best practices while contributing to documentation, knowledge sharing, and continuous improvement initiatives.

Qualifications / Requirements

Required

• Associate’s or bachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or a related field, or equivalent practical experience.
• Minimum of 3–5 years of experience supporting electromechanical systems, material handling equipment, or related technologies.
• Strong knowledge of electrical systems, including PLCs, controls, sensors, and drives; mechanical systems, including conveyors, motors, and assemblies; and established troubleshooting methodologies.
• Strong communication, customer service, analytical, and problem-solving skills, with the ability to work independently and collaboratively, prioritize tasks, and adapt to changing business needs.

Preferred

• Five or more years of experience supporting automated material handling systems or parcel handling operations.
• Experience in the parcel, logistics, or material handling industries.
• Familiarity with Siemens or Allen-Bradley PLC diagnostics and troubleshooting.
• Experience supervising field projects, coordinating subcontractors, supporting customer launches, or developing and delivering technical training.

What We Offer

• Opportunities for career growth and professional development within a global leader in logistics process automation.
• A collaborative environment working with service, engineering, and sales teams to deliver technical solutions and improve system performance.
• Hands-on experience with advanced parcel automation systems, complex troubleshooting, field project supervision, and technical training.
• A hybrid work arrangement based at the Marietta, Georgia headquarters between assignments, with travel of up to 50% across North America, including short-notice customer site assignments.

Additional Requirements

• Travel: Willingness and ability to travel up to 50% across North America, including short-notice assignments and customer site support.
• Physical Requirements: Ability to climb a two-story ladder, walk one mile in 20 minutes, lift up to 30 pounds, and work in office, factory, and construction environments.
• Work Environment: Ability to perform field service activities and access customer facilities to inspect, troubleshoot, maintain, and support automated parcel systems.
• Other Duties: Responsibilities and activities may change as business needs evolve. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

EEOC Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.