Front Desk Receptionist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

Main Duties and Responsibilities

1. To check in guests and perform subsequent administrative procedures, ensuring speedy allocation of rooms by liaising with Housekeeping and Room Service, through monitoring departures and room status.

2. To escort guests and familiarize them with facilities and services.

3. To produce and distribute relevant information lists to other departments.

4. To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, General Cashier and Director of Finance.

5. To take reservations, amendments and handle general enquiries regarding bookings.

6. To prepare all pre-registration for the following day's arrivals.

7. To update guest history records, matching with reservations to ensure continuity of standards to regular guests and process new guest histories after departure.

8. To handle all facsimiles, e-mails and typing as requested.

9. To be able to multitask and work in a demanding environment

10. To give a detailed hand over to the oncoming shift.

11. To ensure a high standard of grooming, deportment and personal hygiene.

12. To adhere to health and safety, fire and bomb procedures laid down by the hotel.

13. To carry out any other duties as requested by the Front Office Manager or Duty Manager and to be willing and able to cross train and assist as needed in Reservation and Telephone duties.

14. To assist all other Front Office departments whenever needed as long as previously trained for.

15. To be a welcoming and attentive presence in the Lobby.

16. To perform all task to Four Seasons standards.

17. To develop all task regarding the night shift.

18. To be able to easily interact with guest and deal with basic complains.