Front Desk Representative (Bilingual)
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Key details
- Location
- Dallas, TX, United States
- Work style
- Onsite
- Level
- Entry level
- Job type
- Full-time
- Experience
- 1–2 yrs
- Function
- Hospitality & Food service
- Focus area
- other
- Posted
- 2w ago
Skills
medical terminology
About the role
JOB TITLE: Front Desk Rep (Bilingual in Spanish)
GENERAL SUMMARY OF DUTIES:
- Greeting patients
- Performing check-in procedures
- Maintaining current demographic and insurance information in computer and in the chart
- Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
- Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
REQUIREMENTS:
- Bilingual required
- High School Diploma, with 1-2 years experience in healthcare background
- Knowledge of clinic policies and procedures
- Knowledge of computer systems, programs
- Knowledge of medical terminology
- Must be able to multi – task
- Must be able to express compassion and kindness to patients calling and being seen in the office
- Must maintain a professional and upbeat attitude
- Skill in written and verbal communication and customer relations
- Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
- Requires sitting and standing associated with a normal office environment
- Normal busy office environment with much patient contact
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