Micromarket Driver

Description

The Micromarket Route Driver is responsible for servicing an assigned route of micromarket locations and ensuring each market is fully stocked, clean, organized, and ready to provide a great customer experience. This role owns the day-to-day execution of their route, including product delivery, stocking and merchandising, product rotation, inventory accuracy, and basic equipment checks. This is an hourly position that requires early morning starts typically around 4am.

• Safely and efficiently complete assigned micromarket routes according to schedule.
• Load, transport, and deliver products accurately to assigned locations.
• Stock and merchandise markets according to inventory needs and Seventh Wave standards.
• Maintain clean, organized, and inviting micromarkets.
• Rotate products, remove expired or damaged items, and maintain proper product presentation.
• Monitor inventory levels at customer locations and ensure products are properly rotated, fresh, and within expiration dates.
• Maintain accurate inventory counts and communicate discrepancies or product trends.
• Build positive relationships with customers by providing friendly, responsive, and professional service.
• Identify basic equipment issues and perform troubleshooting within the scope of the role, escalating service needs when additional support is required.
• Perform routine cleaning and basic maintenance of coffee equipment, including required rinses, cleaning cycles, and other preventative maintenance.
• Assist with market resets, product changes, and merchandising updates.
• Complete all required delivery and service documentation accurately, including Tangelo entries, route records, inventory updates, and truck inspections.
• Communicate customer requests, concerns, equipment issues, missed deliveries, or other service needs promptly to the appropriate team members.
• Follow company safety and driving procedures and maintain a clean, safe, and organized company vehicle.
• Perform other duties as assigned to support the Micromarket Team and customer experience.

Requirements

• Education & Experience: High school diploma or GED required, with a minimum of one year of experience in a related field.
• Valid Driver's License: Must have a clean driving record and a valid driver's license.
• Tech-Savvy: Comfortable using technology for inventory management, reporting, and communication.
• Physical Stamina: Ability to lift and carry up to 50 pounds and perform physically demanding tasks.
• Customer Service: Strong interpersonal and communication skills with a customer-focused attitude.
• Attention to Detail: Excellent organizational skills and attention to detail to ensure accurate ordering and inventory management.
• Time Management: Ability to work independently, manage an assigned route, and stay on schedule throughout the day.
• Problem-Solving: Ability to perform basic coffee equipment troubleshooting, resolve customer concerns, and recognize when additional service support is needed.
• Self-Management & Accountability: Takes ownership of assigned accounts, manages responsibilities independently, follows through on commitments, and can be relied on to get the job done.