Night Supervisor

About the role
We are seeking an experienced Night Supervisor to join our team at Hyatt Place Essendon Fields in the vibrant Essendon Fields area. As a Night Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary focus will be on managing guest accounts and providing exceptional customer service to our guests and uphold Hyatt brand standards during the overnight shift.

Please note: Only candidates with current and valid Australian work rights will be considered for this position.

About Hyatt Place Melbourne Essendon Fields

Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct.

Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

What you'll be doing

• Performing nightly audit procedures to reconcile financial transactions and guest accounts

• Generating and reviewing various financial reports to ensure accuracy and compliance

• Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage

• Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards

• Monitoring and maintaining hotel security and safety protocols

• Assisting with other front office duties as needed, such as answering phones and responding to guest requests

• Providing a high level of customer service to all guests throughout the night

• Assist with guest and crew transportation arrangements

• Work alongside our Night Manager for 3 days a week and 2 days independently

About the role
We are seeking an experienced Night Supervisor to join our team at Hyatt Place Essendon Fields in the vibrant Essendon Fields area. As a Night Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary focus will be on managing guest accounts and providing exceptional customer service to our guests and uphold Hyatt brand standards during the overnight shift.

Please note: Only candidates with current and valid Australian work rights will be considered for this position.

About Hyatt Place Melbourne Essendon Fields

Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct.

Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

What you'll be doing

• Performing nightly audit procedures to reconcile financial transactions and guest accounts

• Generating and reviewing various financial reports to ensure accuracy and compliance

• Remain flexible and adaptable, assisting across hotel departments including Rooms and Food & Beverage

• Handling guest check-ins, check-outs, and resolving any inquiries or issues that may arise during the night whilst upholding Hyatt Brand Standards

• Monitoring and maintaining hotel security and safety protocols

• Assisting with other front office duties as needed, such as answering phones and responding to guest requests

• Providing a high level of customer service to all guests throughout the night

• Assist with guest and crew transportation arrangements

• Work alongside our Night Manager for 3 days a week and 2 days independently

• Relevant degree in Hospitality is an advantage

• Full Victorian Driver’s License a must

What we're looking for