PATIENT ACCOUNTS REPRESENTATIVE II

Patient Accounts Rep II

University of Alabama at Birmingham

This front desk position serves as a primary point of contact for patients and supports daily clinic operations through patient registration, appointment scheduling, insurance verification, payment collection, and customer service. The ideal candidate will thrive in a fast-paced environment, possess strong communication and organizational skills, and provide exceptional service while interacting with patients, providers, and staff.

General Responsibilities

• Performs duties related to processing patient accounts such as identifying delinquent accounts, counseling patients, handling Chapters 7 and 13 bankruptcy notices, processing returned checks, initiating and auditing monthly statements, processing charge tickets and insurance claims and preparing various reports.

• Sets up new patient accounts and performs data entry of charges, payments and adjustments.

• Prepares and submits bills for payment.

• May balance and post collected money.

• Works to resolve insurance denials with insurance companies.

• Monitors outstanding claims

Preferred

Hard Skills: Patient Registration, Insurance Verification, and Eligibility Review; Appointment Scheduling and Management of High-Volume Patient Flow; Revenue Cycle Knowledge, Including Payment Collection and Account Resolution; Electronic Health Record (EHR), Data Entry, and Microsoft Office Proficiency

Soft Skills: Exceptional Customer Service and Patient Relations; Strong Communication and Active Listening Skills; Critical Thinking and Independent Problem Solving; Organization, Time Management, and Attention to Detail

Hourly Range: $15.00-$21.95

Patient Accounts Rep II

University of Alabama at Birmingham

This front desk position serves as a primary point of contact for patients and supports daily clinic operations through patient registration, appointment scheduling, insurance verification, payment collection, and customer service. The ideal candidate will thrive in a fast-paced environment, possess strong communication and organizational skills, and provide exceptional service while interacting with patients, providers, and staff.

General Responsibilities

• Performs duties related to processing patient accounts such as identifying delinquent accounts, counseling patients, handling Chapters 7 and 13 bankruptcy notices, processing returned checks, initiating and auditing monthly statements, processing charge tickets and insurance claims and preparing various reports.

• Sets up new patient accounts and performs data entry of charges, payments and adjustments.

• Prepares and submits bills for payment.

• May balance and post collected money.

• Works to resolve insurance denials with insurance companies.

• Monitors outstanding claims

Preferred

Hard Skills: Patient Registration, Insurance Verification, and Eligibility Review; Appointment Scheduling and Management of High-Volume Patient Flow; Revenue Cycle Knowledge, Including Payment Collection and Account Resolution; Electronic Health Record (EHR), Data Entry, and Microsoft Office Proficiency

Soft Skills: Exceptional Customer Service and Patient Relations; Strong Communication and Active Listening Skills; Critical Thinking and Independent Problem Solving; Organization, Time Management, and Attention to Detail

Hourly Range: $15.00-$21.95

Education

High School diploma or GED and three (3) years of related experience required

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.

Education

High School diploma or GED and three (3) years of related experience required

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.