Professional Development & Training Representative

ABOUT THE ROLE

The Professional Development & Training (PD&T) department at WPS delivers high-quality professional training experiences to our customers — including continuing education opportunities across live workshops, webinars, and independent study. Under the direction of the PD&T Supervisor, the PD&T Representative supports many aspects of delivering these training experiences, from processing customer information and preparing course materials to coordinating event logistics and managing budgetary guidelines.

ESSENTIAL RESPONSIBILITIES

Customer & Order Management

– Process orders for professional development products, including course registrations, payment, database entry, and email and phone communication with customers.

– Confirm that course requirements are met, including prerequisites for customer orders and requirements for attendance and post-course submissions.

– Process customer cancellations, returns, and transfers.

– Provide accurate documentation to accounting.

– Provide customer service, including email and phone coverage.

Webinar & Event Support

– Support live webinars, including creating and following course templates, providing technical support, monitoring and implementing webinar activities, making announcements, and answering customer questions verbally and in writing. This responsibility requires being available in the WPS Torrance office on webinar training days.

– For in-person courses, serve as the liaison between the contracted training site and the instructor.

– Coordinate instructor travel arrangements and ensure instructors are reimbursed for approved out-of-pocket expenses and paid on schedule.

– Schedule, prepare, print, and ship course materials so that shipments arrive on or before the deadline.

– Confirm attendee registration and monitor attendance in accordance with CE guidelines.

– Represent WPS on site at scheduled trainings when assigned, which may require occasional travel.

Compliance & Team

– Follow all guidelines necessary to remain in compliance with CE sponsorship requirements.

– Participate actively in team meetings, both remote and in person.

– Remain within the department budgetary guidelines set by the PD&T Supervisor.

– Perform other related duties as assigned.

POSITION REQUIREMENTS

– Strong customer service skills, both verbal and written.

– Strong computer skills in Excel, Word, Outlook, and Zoom; prior experience with an order management system or a learning management system is a plus.

– Detail oriented and organized.

– Proficient at clerical tasks, including accurate data entry.

– Professional demeanor, including a positive attitude and interpersonal warmth.

– Action and results oriented.

– Able to work both independently and collaboratively.

HOURS & TRAVEL

PHYSICAL REQUIREMENTS

Regularly lift or move up to 10 pounds, and occasionally lift or move up to 20 pounds. Requires close and distance vision, the ability to hear others via phone or online conferencing, regular use of hands, and prolonged periods of walking and sitting. Regular attendance is required. Reasonable accommodations may be made for individuals with disabilities.