Sales Coordinator/Administrative Assistant

The Sales Coordinator plays a key role in supporting the Sales & Events team by ensuring seamless day-to-day operations and delivering exceptional service to both Sales Managers and prospective clients. This dynamic position combines administrative, operational, and client-facing responsibilities that contribute directly to the success of the sales process and overall guest experience.

Primary Responsibilities include:

• Managing incoming phone calls, email inquiries, and internet leads with professionalism and prompt attention
• Supporting multiple Sales Managers simultaneously with daily requests, projects, and administrative tasks
• Partnering with Sales Managers to create contracts, amendments, and other client-facing documents
• Processing sales commissions, maintaining commission records, and assisting with commission tracking and reporting
• Coordinating and scheduling site tours for Sales Managers, ensuring all tour details and logistics are arranged in advance
• Maintaining and updating booking information within sales systems and databases
• Collaborating with internal departments to ensure a smooth transition from sales to event execution

The ideal candidate is highly organized, detail-oriented, and passionate about delivering exceptional service. They thrive in a fast-paced hospitality environment, effectively manage multiple priorities, and take pride in producing accurate, high-quality work. This individual is eager to expand their knowledge of hotel sales and events, embraces new challenges with enthusiasm, and contributes to team success through both collaboration and independent initiative. Strong communication skills, professionalism, and a proactive approach are essential for success in this role.

The Sales Coordinator plays a key role in supporting the Sales & Events team by ensuring seamless day-to-day operations and delivering exceptional service to both Sales Managers and prospective clients. This dynamic position combines administrative, operational, and client-facing responsibilities that contribute directly to the success of the sales process and overall guest experience.

Primary Responsibilities include:

• Managing incoming phone calls, email inquiries, and internet leads with professionalism and prompt attention
• Supporting multiple Sales Managers simultaneously with daily requests, projects, and administrative tasks
• Partnering with Sales Managers to create contracts, amendments, and other client-facing documents
• Processing sales commissions, maintaining commission records, and assisting with commission tracking and reporting
• Coordinating and scheduling site tours for Sales Managers, ensuring all tour details and logistics are arranged in advance
• Maintaining and updating booking information within sales systems and databases
• Collaborating with internal departments to ensure a smooth transition from sales to event execution

The ideal candidate is highly organized, detail-oriented, and passionate about delivering exceptional service. They thrive in a fast-paced hospitality environment, effectively manage multiple priorities, and take pride in producing accurate, high-quality work. This individual is eager to expand their knowledge of hotel sales and events, embraces new challenges with enthusiasm, and contributes to team success through both collaboration and independent initiative. Strong communication skills, professionalism, and a proactive approach are essential for success in this role.

• Minimum of one year of administrative, sales support, or hospitality experience, preferably in a luxury hotel environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills with a professional demeanor
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and a commitment to providing outstanding customer service
• Ability to work independently while supporting multiple Sales Managers and collaborating across departments

Why work for Royal Palms Resort and Spa?

• Enjoy free employee meals in our employee dining hall

• Discounted & Complimentary Hotel Room Nights

• Medical Dental and Vision Insurance (Full-time colleagues)

• Retirement savings plan

• Excellent training and professional development

• Opportunities to work around the world with Hyatt Hotels and Resorts

• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Minimum of one year of administrative, sales support, or hospitality experience, preferably in a luxury hotel environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills with a professional demeanor
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and a commitment to providing outstanding customer service
• Ability to work independently while supporting multiple Sales Managers and collaborating across departments

Why work for Royal Palms Resort and Spa?

• Enjoy free employee meals in our employee dining hall

• Discounted & Complimentary Hotel Room Nights

• Medical Dental and Vision Insurance (Full-time colleagues)

• Retirement savings plan

• Excellent training and professional development

• Opportunities to work around the world with Hyatt Hotels and Resorts

• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.