Sales Manager

Main Duties

Administration

· Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

· Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.

· Establishes an efficient trace file to ensure that all business booked is properly tracked.

· Submits Sales report to Director of Sales in a timely manner.

· Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

Customer Service

· Entertains and conducts hotel inspections to clients whenever required.

· Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

· Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

· Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

· Maintains positive guest and colleague interactions with good working relationships.

· Keep yourself updated with the hotel’s purpose and brand guidelines to create meaningful connections at every stage of touch point to make a difference in the lives of those you come in contact with every day.

Financial

· Achieves the monthly and annual personal target contributing to the Sales revenue.

· Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Marketing

· Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

· Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

· Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Operational

· Ensures professional sales Calls using Hyatt’s Consultative Selling principles and Driving Customer Preference philosophies.

· Carefully plans Sales Calls into defined objectives.

· Maintains a detailed knowledge of Hotel facilities, features and services.

· Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.

· Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales.

· Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.

· Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.

· Meets and greets VIP guests upon arrival/departure.

· Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.

· Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.

· Establishes strong contacts to source for information in regard to planned and up coming functions/ events.

· Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy.

· Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.

· Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.

· In this role you will also be required to multi-task in various aspects of the operations as advised by your managers from time to time.

Personnel

· Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

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