Senior Operations Manager, DC
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Key details
- Location
- North East, MD, United States
- Work style
- Onsite
- Level
- Lead / Staff+
- Function
- Logistics & Transportation
- Focus area
- other
- Posted
- 1w ago
Skills
About the role
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW:
At Alo, our employees are the forefront of bringing our beloved brands to consumers through our fulfillment, customer care, and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Alo, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
The Senior Operations Manager,DC is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager, DC plays a critical role in peak execution, people leadership, and operational scalability.
RESPONSIBILITIES:
- Fulfillment Operations Execution
- Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.
- Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment.
- Monitor real-time performance and adjust labor and workflows to meet changing demands.
- People Leadership
- Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders.
- Drive strong safety performance and ensure compliance with all workplace safety standards.
- Coach leaders on performance management, engagement, and talent development.
- Peak & Labor Management
- Execute peak-season and promotional event plans, including staffing, training, and shift coverage.
- Manage labor productivity, attendance, and overtime to meet volume requirements.
- Support flex staffing, temporary labor, and cross-training strategies.
- Performance Management & Continuous Improvement
- Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.
- Conduct root-cause analysis for misses and lead corrective action plans.
- Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.
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