Service Technician

Description

POSITION SUMMARY

The Service Technician will meet with customers for pre-scheduled appointments to maintain and/or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager.

ESSENTIAL JOB FUNCTIONS

• Service and Sales
• Examines work done by our company and determines if there is a potential problem to be remedied.
• Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home.
• Follows through with customers until all issues are resolved.
• Timely completes all paperwork/data entry and follow-up communication required for the appointment.
• Meets or exceeds their projected monthly Average Dollar Per Stop.

• Quality Assurance
• When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
• Reports any product or installations issues to the Service Manager.

• Training & Development
• Attends the weekly service meeting and other required meetings.
• Participates in ride-alongs from the Service Manager and peers.
• Practices the appointment process and follows it every time.

• Purpose. Mission, and Values
• Lives out the company’s purpose, mission, and values.
• Provides customers with a remarkable experience.

Requirements

POSITION REQUIREMENTS

• Knowledge of construction or related trades preferred.
• Knowledge of sales principles and practices preferred.
• Skill in operating equipment and power tools.
• Skill in operating a personal computer and programs.
• Ability to detect/recognize information in written materials or on a computer/tablet/phone screen up to 75% of the time.
• Ability to understand, speak, read, and write in English.
• Ability to lift or move up to 100 lb.
• Ability to move about and move to/from and work from the floor level or in crawl spaces.
• Associates or bachelor’s degree preferred and 1+ years of experience in sales, customer service, or related field OR a combination of education and experience that illustrates a proven track record in the field.
• A valid driver’s license, a safe driving record, and the ability to drive for the company.