Services Senior Specialist - Applications Engineering

Essential Responsibilities:

• Ensuring compliance with Manage the Job Cycle process
• Working with the assigned Service Delivery Coordinator|Salesperson to understand the client's well construction or production objective, as well as the commercial terms for Baker Hughes
• Performing offset job analysis and product/service specific engineering modelling calculations to understand application hazards and incident potential
• Working together with all disciplines and stakeholders to ensure all aspects and constraints of the application and suggested products/services have been considered
• Designing a job program, including risk mitigation plans and contingency plans that can meet the client's objective, maximize revenue potential and ensure future job assignments for Baker Hughes
• Working with the assigned Service Delivery Coordinator|Salesperson to ensure any risk of not meeting the client's objective is communicated to the client using the appropriate channels/processes for the respective client
• Accurately documenting any calculations/simulations/plan revision and/or changes during the project cycles for visibility to dependent teams and audit purposes
• Providing on-demand support in accordance with product portfolio or on-call schedule for job execution
• Comparing job as planned vs job as executed, document any lessons learned and develop recommendations for further improvements to procedures to ensure continuous improvement
• Working on Field incidents related to products/services
• Participating in incident investigations when required, ensuring the end-to-end process is considered when determining incident root cause alongside appropriate corrective action
• Advising on product improvement opportunities for repetitive component/product failures
• Providing sales support and product application recommendations
• Handling special projects as required

REQUIREMENTS:

• Bachelor's degree in science, technology, engineering or mathematics or equivalent work experience
• Ability to be on call outside of normal business hours
• Solid organizational, analytical and problem solving skills

DESIRED CHARACTERISTICS:

• Must have the ability to travel (potential for travel to rig sites, customer facilities, meetings, trainings, etc.)
• Operational experience
• Ability to learn and use various computer tools to prepare data and visualizations for analysis
• Ability to work independently
• Solid leadership, interpersonal, influencing and planning skills
• Ability to work in a global matrix organization
• Excellent communication and presentation skills

The Baker Hughes internal title for this role is: Services Senior Specialist - Applications Engineering